At King Johnnie Casino, customer satisfaction is our highest priority, and we strive to deliver unparalleled entertainment options in the gaming industry. We collect certain personal details from our users to enhance our interactions and ensure an optimal gaming experience. This Privacy Policy outlines how we manage, utilize, and disclose your data, including the use of cookies, to provide you with a tailored service.
Moreover, we follow additional guidelines and procedures as detailed in our Terms of Use and on our security webpage. This policy is applicable regardless of the technology or device you use to access our services, be it a PC, mobile device, or any other platform.
Types and uses of information we collect
Personal Data Required: Includes contact details, tax and social security information, financial records, and details about your location and device connections.
Identity Verification: We collect personal data along with your gaming activity to verify your identity.
Account Issues: Procedures for account suspension or closure, issues with logging in, and problems with withdrawing funds are outlined.
Regulatory Compliance: We manage transactions and adhere to legal obligations, ensuring all financial and personal information is handled appropriately.
Monitoring: We evaluate gaming behavior to prevent illegal activities, monitoring personal and financial information along with gaming patterns.
Legal Obligations: Our practices comply with necessary regulatory requirements, affecting account management including suspension, closure, and the handling of withdrawal requests.
These elements ensure a secure and legally compliant interaction with our services, safeguarding both the user and the organization.
Disclosure of personal information
We commit to not selling, disclosing, or renting your personal information to third parties outside the specific terms outlined in this privacy notice. Nonetheless, under certain circumstances, your personal information may be shared with third parties:
- Business Transactions: In the event of a sale, purchase, or exchange of business assets or shares, your personal data may be shared with potential or actual buyers or sellers.
- Legal and Regulatory Compliance: We may disclose your personal information if required by law, or to enforce our Terms and Conditions, protect our rights, or ensure the safety of our business, our customers, or others.
- Law Enforcement Cooperation: We collaborate with legal authorities for the enforcement of laws, and to investigate and prosecute unlawful or fraudulent activities.
We reserve the right to disclose any pertinent information to law enforcement and governmental authorities as we deem necessary, particularly in matters related to fraud or other illegal activities. The authorities we may cooperate with include:
- Gambling regulatory bodies in the regions where we operate;
- Anti-money laundering and counter-terrorism financing (AML/CTF) agencies;
- Local law enforcement agencies in the regions where we operate.
These measures are taken to maintain the integrity and safety of our operations and comply with legal obligations.
Data retention period
We adhere to a policy of retaining customer data only as long as necessary for the original purposes for which it was collected, in alignment with data minimization and retention limitation principles. Specifically, we will keep your data for a minimum of five years following the end of our client relationship. This period also covers any issues that may arise in relation to your data privacy rights as outlined in section 6 of our policy. However, under certain circumstances, we may retain personal information beyond this period due to legal requirements, valid interests, or other lawful bases. Such instances include concerns related to:
- Anti-money laundering regulations;
- Tax obligations;
- Player safety;
- Civil legal claims;
- Criminal investigations;
- Other pertinent legal matters.
This approach ensures compliance with applicable laws while respecting your data privacy rights.
Data protection rights
During the period we hold or process your personal data, you are entitled to exercise several rights accessible via your personal account:
- Right of Access: You can view the personal data we have stored about you.
- Right to Rectification: You have the ability to correct data that is inaccurate or incomplete. More details are available in section 7 of our policy.
- Right to Erasure: You can request the deletion of your data from our records, which we must honor under specific conditions.
Upon receiving your request, we will evaluate it and inform you of the outcome (whether the request is approved, partially approved, or denied) promptly, and definitely within one month from the request date. If your request is denied, we will provide a reason. Should you disagree with our decision, you have the right to file a complaint directly with the relevant regulatory authority and the Data Protection Officer (DPO), as outlined in paragraph 13 of our policy.
We reserve the right to decline requests that are unreasonably repetitive, require disproportionate technical effort or could result in disproportionate technical consequences, compromise the privacy of others, or are otherwise impractical.
Updating personal information
Under normal circumstances, as a registered user of our website, you can access, modify, or remove certain pieces of your personal information by logging in and using the available tools to make these changes. However, some information that verifies your eligibility to use our services, such as your date of birth or age, cannot be removed for compliance reasons.
You can also request a copy of your personal information directly through your personal account. For security reasons, you will be asked to verify your identity before we can provide you with these details. You will need to furnish adequate identification and any other pertinent information that will assist us in processing your request effectively. If you decide to close your account, this can be done either by contacting customer service or through options available in your personal account. We will comply with your request to delete your data unless we have a valid legal or regulatory reason to retain it.
Security
At King Johnnie, safeguarding your personal information is a top priority. We are committed to employing comprehensive security measures to protect your data from unauthorized access, alteration, or misuse. These measures adhere to industry best practices and include a blend of technical, procedural, and monitoring strategies designed to safeguard your data from any unauthorized use, exposure, loss, alteration, or destruction.
For detailed insights into the specific security measures we implement to protect your personal data, we encourage you to visit our dedicated Security page.
Profile Creation
We gather your personal data, which includes details about your transactions, gaming habits, cookie data, and geographical location, to customize our services to better suit your preferences. Through profiling, we enhance the personalization of our website's interface and usability for you.
Moreover, profiling helps us detect and address potential fraudulent activities and breaches of our Terms and Conditions, identify possible money laundering activities, and monitor responsible gambling practices. This is in line with our legal obligations to report such issues to relevant authorities.
In summary, we engage in profiling for several essential reasons:
- Marketing Purposes: This enables us to send you tailored promotions, newsletters, and general marketing communications, along with a customized gaming experience.
- Responsible Gaming: Should your gaming behavior appear risky or if you report addiction, we may close your account to safeguard your well-being, consistent with our Terms and Conditions.
- Anti-Fraud Measures: If you breach our Terms of Use, for instance by maintaining multiple active accounts, we will terminate these accounts and cancel any related betting activity.
- AML/CFT Compliance: If your activities suggest potential money laundering, we will report this to the appropriate law enforcement authorities operating within our regulatory framework.
These profiling activities are integral to ensuring a safe, personalized, and compliant gaming environment.
Cookies
A cookie is a small file of text that gets saved on your device when you access a website, enabling the site to gather and remember certain data from your browser like your settings preferences. This site utilizes cookies and other similar technologies to oversee your browsing sessions, customize web pages to your liking, and adjust advertisements and other content to better match your particular needs and interests.
Changes to our Privacy Policy
We are committed to regularly reviewing and updating our privacy policy to adhere to the latest legal and regulatory standards, ensuring your privacy remains fully safeguarded. Any modifications to our policy will be promptly communicated on this webpage.
